You can find our artwork specifications here. Please be sure the check your artwork against our downloadable artwork guides/templates.
If your files are larger than 100MB, then you can send us an email with the link to the file, we will download the file.
Simply type your email address and select the artwork you want to send to us. Please remember to include your order number in the comments. This unique number can be found in the email you’ll receive after placing your order. We will then link your artwork to your order.
TIP: For the fastest results, always upload your artwork directly to your order. To make sure your order isn’t delayed due to incorrect artwork, please check your artwork against our downloadable templates and our artwork specifications. Our templates can be found here, and our submission specifications here.
We recommend a minimum font size of 6 point font. Any font smaller than this will be extremely difficult to read once printed. Anything smaller than this will be printed at your own risk.
Standard printing resolution is 300DPI. The best way to check if you artwork or images are good quality or high resolution, is to zoom in very close and view your image at around 200% zoom. If your artwork is very pixelated and blurry, then it will appear this way when printed too. Always use the original high quality artwork and images when printing your designs. That being said, don’t assume that the resolution is sufficient if the settings are set to 300DPI. It may be the case that you have used images, logos or texts in your design that are originally from lower quality. To avoid this, we recommend you to use the original files and never use images or logos from the internet. The use of programs like Paint (pro) or Picasa ensures that files are converted to 72DPI, so you will have a haze around your logo or text. Once again, you can test this by zooming into 200% and checking the quality of your artwork or images.
You can get around this by simply leaving a 1cm space between your text and the edge of your artwork on every side of your artwork. If you have a background colour in your artwork, this can go right to the edge, but keep all important images and text at least 1cm away from every edge of your artwork. We can then fit your artwork to size.
We will send you an email if your artwork does not pass our free artwork check. This is not meant to frustrate you, but to help you get the best final printed result possible. We want to help you get great prints, so that’s why you’ve received the email with a concern about your artwork. Please remember that we can still print your artwork, however this will be at your own risk, and it might not result in a great final product. If you don’t know what to do and our explanations aren’t helping, you can also find some tips online simply by searching in Google.
We do our best to show your colours exactly how you want it, but there are a number of colours, where the risk of colour deviation/chromatic aberration is a lot higher than other colours. Especially in orange and purple-blue colours, there is a chance that the colour in the design does not exactly correspond to the colour of your printed material. These colours are hard to mix on a large printing press. In addition to this, a number of colours that look blue on your screen could print slightly purple if there is also Magenta used in the colour. We’re happy to give you advice to make sure your printing looks exactly as you intend it to.
There are a number of programs with which you can achieve a perfect printed result and a number of programs that we believe that could also do the job. Basically we would prefer a PDF file generated from Adobe InDesign or Adobe Illustrator. Please see our submission specifications for more information about formatting the files. We also understand that it is difficult to design your own artwork.
Simply put, no. All spelling should always be checked prior to submitting your artwork to us, and a digital proof, or the lack of one cannot be blamed for problems in your artwork that should have been fixed before submitting your artwork to us. We expect that the artwork you upload to your order is the artwork you want to be printed.
Getting your own artwork to RGB Digital Print is very simple. Send them directly with your order, later via email or ask your designer to send them directly to us. Oh, and we always do a free basic artwork check to make sure your artwork meets the specifications below. Just to be sure…
In the end, the final format you receive will be slightly smaller than the file you have submitted. Your delivered file should be given a bleed (border) of about 3 mm. Essentially this means you get the size of the print with an added 3 mm on all sides, giving us room to cut your custom print without worrying about annoying white borders. (For example: if you order an A5 format, the size of this is 148x210mm, so therefore the A5 file you send us, should be: 154x216mm.)
CMYK is the colour spectrum from which full colour is constructed. At the base of full-colour are Cyan, Magenta, Yellow and Key (black). For our standard printing, it is essential that your file is formatted in CMYK colours and not in RGB colours (Red, Green, Blue). The RGB colours displayed on your monitor can in fact vary widely from the print colours (CMYK). Keep in mind that if you convert RGB to CMYK, the printing colour may vary slightly.
Programs such as Adobe InDesign, Adobe Illustrator and Adobe Photoshop are the best for creating the desired layout of your print. Of course there are many other programs you can use to create a file, but the most important thing is to submit your files as a print-ready document, so either as a .pdf, .jpg or .tiff. No other document type is suitable.
A major cause for this is that a screen uses RGB colours. Printing colours are made up of CMYK or PMS colours. This usually accounts for colour differences.